RIVERBIT (KL) SDN BHD (“we” or “us”) respects and is committed to protecting your personal information and privacy. This Personal Data Protection Notice (“Notice”), prepared in accordance with the Personal Data Protection Act 2010 (the “Act”), outlines our personal data protection practices implemented to safeguard the personal data of individuals we engage with. Please note that this Notice may be amended at any time without prior notice, and any amendments will be communicated through our website or by email.
1. Definitions
For the purposes of this Notice:
(a) “Affiliates” refers to RIVERBIT group of companies, including their related companies;
(b) “Channel partner(s)” refers to distributor(s), dealer(s), authorised service partner(s), and/or business partner(s);
(c) “Personal data” and “processing” carry the meanings as defined under the Act.
2. Collection of Personal Data
In our interactions with you, we may request certain personal data to facilitate transactions, provide goods, services, or communications. This data is necessary for our business operations, including sending notifications, managing customer or channel partner relationships, coordinating new product launches and events, and planning future offerings, including promotional activities with our Affiliates and channel partners.
3. Types of Personal Data Collected
To fulfill our obligations mentioned in Paragraph 1, we may collect the following personal data:
(a) Contact details, including your name, date of birth, identification documents (e.g., NRIC or passport number), gender, nationality, race, language preference, address, phone numbers, fax numbers, email addresses, and income range;
(b) Information on products or services acquired or subscribed to;
(c) Usage details of products and services;
(d) Personal interests and preferences to better tailor our offerings;
(e) Marketing preferences or information provided during surveys, competitions, contests, or promotions;
(f) CCTV or camera recordings when visiting our premises or participating in our events.
4. Collection Methods
We may collect your personal data directly through the following means:
(a) Communications with us, such as enquiries via phone / online communication app (e.g.,Whatsapp or Facebook Messenger);
(b) Warranty registration for RIVERBIT products by mail or online;
(c) Subscription or registration for updates on products or publications (e.g., newsletters);
(d) Participation in surveys, competitions, contests, or promotional offers;
(e) Responses to marketing materials;
(f) Establishment of business relationships (e.g., as a channel partner or vendor);
(g) Visits to our premises;
(h) Feedback submissions (e.g., via our website or in hard copy).
We may also collect your data from third parties with your consent or from lawful sources.
5. Purpose of Collecting Personal Data
Your personal data may be processed for purposes including:
(a) Delivering notices, services, or products and related marketing;
(b) Facilitating agreements/contracts related to RIVERBIT products or services;
(c) Specific purposes tied to particular services or products;
(d) Conducting marketing, surveys, and customer profiling activities;
(e) Internal record-keeping;
(f) Sending information about our or Affiliates’ products and services via email, phone, or social media;
(g) Managing business relationships;
(h) Addressing communications and customer service queries;
(i) Providing post-sales services;
(j) Informing you about product/service benefits and updates.
6. Consequences of Failing to Provide Personal Data
7. Disclosure of Personal Data
Your personal data will generally remain confidential. However, we may disclose it to:
(a) Agents, contractors, or service providers;
(b) Channel partners and Affiliates for related purposes;
(c) Parties with your express consent;
(d) Auditors, consultants, accountants, legal, or financial advisers;
(e) Organizations assisting in transactions and service delivery.
8. Direct Marketing
We may use your personal data to provide information on services/products from us or our Affiliates unless you opt out. We will only disclose your data where necessary for subscribed services/products or with your consent.
9. Data Integrity
We take reasonable steps to ensure collected, used, or disclosed personal data is accurate, complete, not misleading, and up-to-date.
10. Data Security
Reasonable steps are taken to protect personal data from unauthorized access, misuse, alteration, or destruction. Personal data is not retained longer than necessary and is securely disposed of when no longer needed.
11. Data Transfer
To facilitate storage, processing, or service provision, personal data may be transferred within or outside Malaysia, under confidentiality and security safeguards.
12. Access and Correction
You may request access to or correction of your personal data by contacting:
Customer Care
RIVERBIT (KL) SDN BHD
No 26, Jalan Astaka U8/84A, Bukit Jelutong, 40150 Shah Alam, Selangor.
Customer Care Line: 012 475 0913
E-mail: riverbitkl@gmail.com
Requests will be addressed within 21 days upon receipt of a completed request and processing fee. Access may be withheld under certain conditions, and you will be informed of the reasons.
RIVERBIT (KL) SDN BHD
No. 26, Jalan Astaka U8/84A, Bukit Jelutong, Seksyen U8, 40150 Shah Alam, Selangor
Customer Care Line: +6012 964 3829
E-mail: riverbitkl@gmail.com
Requests will be addressed within 21 days upon receipt of a completed request and processing fee. Access may be withheld under certain conditions, and you will be informed of the reasons.
Processing Fee: RM10/hour (minimum RM50) for retrieval, verification, and copying of requested data. Anticipated fees will be communicated in advance.
If we do not hear from you within 14 days of this Notice, we will assume your continued consent for personal data use in accordance with this Notice. You may withdraw this consent at any time.
No. 2, 15, Jalan Asas Jaya, Kawasan Industri Ringan Asas Jaya, 14100 Bukit Mertajam, Pulau Pinang
No. 26, Jalan Astaka U8/84A, Bukit Jelutong, Seksyen U8, 40150 Shah Alam, Selangor
riverbitkl@gmail.com
+6012 964 3829
Riverbit KL Sdn. Bhd. All rights reserved.
